Return and refund policy

At chxacloa.shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

Returns are accepted within 30 days from the date your order is delivered.

To qualify for a return:

• The item must be unused, undamaged, and in its original condition.
• Original packaging, manuals, and accessories should be included.
• A valid proof of purchase or order confirmation is required.

Items that have been altered, improperly used, or returned without essential components may not be eligible.

Return Procedure

Please contact our support team before sending any product back.

Email: info@chxacloa.shop

Include the following information:

• Order number
• Product purchased
• Reason for the return
• Photos if the item is defective, damaged, or incorrect

After approval, detailed return instructions will be provided.

Inspection

Every returned item is inspected upon arrival before a refund decision is made.

Refunds

Approved refunds are normally processed within 5–10 business days after the inspection is completed.

Refunds will be issued using the original payment method.

Exceptions

Returns that do not satisfy this policy or exceed the return period may not be accepted.